Industry focus

Consumer
& retail.

Connect growth choices with the operating realities behind them.

From market assessment to risk and continuity planning, we help leadership understand the opportunity, the dependencies and the decisions required.

Discuss your priorities

The leadership agenda

Three questions.
One operating context.

A growth plan rests on assumptions about the market and the organisation. Both need to be examined.

01

Where should we grow?

Examine demand, competitors and business models before committing resources. Make the assumptions behind market entry and expansion clear enough to compare alternatives.

What the work can include

  • Market and competitor assessments
  • Business plans and scenarios
Explore Strategy Consulting

02

What must continue?

Understand the processes and dependencies behind the customer promise. Establish which activities matter most, how disruption affects them and what recovery requires.

What the work can include

  • Risk-assessment criteria
  • Business-impact and recovery planning
Explore Risk Management

03

What needs attention?

Give management a consistent view of performance and exceptions. Connect indicators with thresholds, owners and actions so unresolved issues reach the right decision-makers.

What the work can include

  • KPI and reporting frameworks
  • Dashboards and management review packs
Explore Data Analytics

Selected work · A national food and grocery retailer

Decide what matters
before disruption.

Draft risk criteria and business-impact templates brought structure to two questions: how should risks be assessed, and what would recovery require?

The structure of the work

A shared basis for assessing risk.

  1. 01

    Likelihood

    Agree how the probability of an event is judged.

  2. 02

    Impact

    Assess the consequences for the business.

  3. 03

    Priority

    Connect the assessment with response and escalation.

Agree how risk is assessed.

The work defined likelihood and impact criteria to establish a common basis for evaluating, prioritising and discussing risk severity.

The structure of the work

A practical basis for recovery.

  1. 01

    Dependencies

    Identify critical processes, sites and resources.

  2. 02

    Disruption

    Examine how the impact changes over time.

  3. 03

    Recovery

    Define tolerances, objectives and responsibilities.

Define what recovery requires.

The template asks teams to record process ownership, sites and peak periods, and the impact of disruption over time. It also provides fields for disruption tolerance and recovery objectives.

Selected research · Consumer markets

Understand the market
before committing resources.

The structure of the work

Look beneath the market headline.

  1. 01

    Segments

    Break broad categories into specific opportunities.

  2. 02

    Business models

    Examine how participants create and capture value.

  3. 03

    Investment context

    Consider funding patterns and the assumptions behind growth.

Look beneath the category.

A consumer-technology research presentation examined market segments, funding patterns and developments in business models.

The analysis separated broad categories into their constituent markets. This level of detail helped frame a more specific discussion about where opportunity may lie.

Explore Strategy Consulting

Start a conversation

What could change
your plans?

Discuss your priorities