Disruption tolerance
The limit the business can accept.
Understand when the consequences of interruption become unacceptable, taking account of the activity and its commitments.
The planning question
How long can this activity remain disrupted?
Business continuity and resilience
Plan for disruption.
Prioritise recovery.
Critical activities. Clear responsibilities.
Practical recovery priorities.
We help management connect the consequences of disruption with the dependencies, decisions and plans needed to respond.
Discuss your continuity prioritiesThe planning questions
Start with what
the business must sustain.
Recovery planning begins with the activity and its commitments. The plan becomes more useful as its priorities, dependencies and response authority become explicit.
- 01
Establish the critical activity.
What must continue?
Identify the service, activity or customer commitment affected by disruption. Clarify ownership, operating context and the safety constraints that shape the response.
- 02
Understand impact over time.
When does the interruption become consequential?
Consider how the effects change as disruption continues. Account for sites, peak periods and the commitments that make timing important.
- 03
Define recovery priorities.
What should be restored, and within what target?
Develop proposed recovery objectives and priorities with the responsible teams. Make the assumptions behind timing and information-recovery needs explicit.
- 04
Connect dependencies and authority.
What does the response require?
Map the people, sites, systems and third parties the response depends on. Clarify activation, escalation, decision-making and customer-contact responsibilities.
- 05
Review the scenario.
Where could the proposed response fall short?
Work through a disruption scenario with responsible teams. Record unresolved dependencies, decisions, actions and proposed updates to the plan.
Recovery priorities
Connect the objective
with what recovery requires.
A target is meaningful when the plan identifies the conditions needed to pursue it. Keep disruption tolerance, recovery objectives and response requirements distinct.
Recovery objectives
The targets that guide the plan.
Clarify the target time for restoration and, where relevant, the point in time to which information needs to be recovered.
The planning question
What timing and information needs should recovery address?
Response requirements
What the target depends on.
Identify the resources, dependencies, feasible contingencies and decisions needed to pursue the recovery objective.
The planning question
What needs to be available, and who has authority to act?
Recovery objectives guide planning. Demonstrated recovery capability depends on evidence of what the people, processes and systems can deliver.
Scenario review
Work through the response
before it is needed.
A structured discussion with responsible teams can expose assumptions, unresolved dependencies and decisions that are difficult to see in the written plan.
Define the interruption.
Choose the affected activity, the disruption conditions and the commitments at risk. Establish the assumptions the discussion will use.
Make the decisions visible.
Work through activation, escalation, customer communication and recovery priorities. Examine whether the proposed contingencies depend on unavailable resources.
Turn gaps into actions.
Capture unresolved questions, decisions and plan updates. Assign responsibility for follow-through and revisit the plan when material circumstances change.
What the work can include
Plans with priorities.
Actions with owners.
We support analysis, plan development and scenario discussions. Management approves priorities and arrangements; responsible teams implement the actions and maintain the plans.
Business-impact and dependency records
Critical activities, owners, operating context, impact over time and the dependencies that shape recovery planning.
Continuity and recovery documentation
Recovery priorities and proposed objectives, contingency arrangements, activation and escalation routes, and response responsibilities.
Scenario findings and action records
Unresolved assumptions, gaps and decisions identified through scenario discussions, with owners and next steps for follow-through.
Start a conversation
Which disruption would
put your commitments at risk?
Start with the activity that matters most, the consequences of delay and the dependencies your response needs to address.
Discuss business continuity and resilience